STRONG 8K

Refund Policy

Last updated: March 10, 2025

Thank you for subscribing to Strong 8K IPTV. We value your satisfaction and have established this Refund Policy to explain our refund procedures. By subscribing to our service, you agree to the terms of this Refund Policy.

1. Free Trial Period

We offer a 24-hour free trial period for new customers to test our service before making a purchase. We strongly encourage all potential customers to take advantage of this free trial to ensure our service meets your expectations and is compatible with your devices.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Technical Issues: If you experience persistent technical issues that make our service unusable, and our support team is unable to resolve these issues within 48 hours of your initial report.
  • Service Unavailability: If our service is completely unavailable for more than 24 consecutive hours.
  • Duplicate Charges: If you were charged multiple times for the same subscription period.

3. Refund Request Period

To be eligible for a refund, you must submit your request within 48 hours of your subscription purchase. Refund requests made after this period will not be considered.

4. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

  • After the 48-hour refund request period has expired
  • If you have used the service for more than 20% of your subscription period
  • If the service works correctly but does not meet your personal expectations or preferences
  • If the issue is related to your internet connection, device compatibility, or other factors outside our control
  • If you violated our Terms of Service

5. Refund Process

To request a refund:

  1. Contact our customer support via WhatsApp within 48 hours of your purchase
  2. Provide your subscription details and the reason for your refund request
  3. Our support team will review your request and respond within 24-48 hours
  4. If approved, the refund will be processed using your original payment method

Please note that refund processing times may vary depending on your payment method and financial institution, typically taking 5-10 business days to appear in your account.

6. Partial Refunds

In some cases, we may offer partial refunds based on the proportion of the subscription period that remains unused. This determination will be made at our discretion.

7. Cancellations

Cancellation of your subscription does not automatically qualify you for a refund. Our subscriptions do not auto-renew, so there is no need to cancel to prevent future charges.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this Refund Policy periodically for changes.

9. Contact Us

If you have any questions about our Refund Policy, please contact us via WhatsApp.